Home / Delivery, Refunds and Cancellations
Your report, whether that be an EPC, Legionella Risk Assessment, PAT test or an EICR will be sent to you by email and uploaded to our website once you have successfully made a payment. Payment is due on the date of your appointment. Any late payments will delay receival of documents.
We aim to send your documents to you within 5 working days after the inspection has taken place.
Any indication that we may give as to the time in which we will deliver the reports will be a good faith estimate only. We will always try our best to stick to the time-scale that we have estimated although it can not always be ensured.
You will still be charged 100% of the total fee if:
• You cancel or try to re-arrange your booked appointment within 72 working hours of any appointment.
• The Assessor cannot gain entry to undertake the inspection
• You cancel after the inspection has taken place but before the certificate is issued
Any deposit paid for remedial work will be used to purchase materials to carry out the work. If you subsequently cancel the work, we will not be liable to refund the deposit paid.
Refunds will be given to clients when errors occur at the point of transaction, for example over-charging of credit cards or mistakes at the point of submitted details.
Refunds will not be provided where we complete a service for you and you subsequently try to cancel that service retrospectively.
All refunds will be processed within 30 days of receiving your written notification to cancel. Refunds can be made by BACS, cheque or any other method at our discretion.